Yet again, Google Express broke its promise. The TV I ordered on Friday afternoon (which it said I’d have to wait until Sunday 1-5pm to have delivered, despite their allegedly being same day service) had not shown up yet at 3:00pm. Unsurprisingly, when I checked the app (because there was no proactive notification sent to my phone) sure enough it was cancelled, as being out of stock.
Somewhat annoyed, I ventured into Best Buy. A store I have, at best, a distaste for. And, at worst, a passionate hatred for.
In short, I was ready for a fight upon entering the TV section and finding no-one there to help.
A kindly security guard saw my agitation and offered to help me find a staff person. Luckily it was Romer.
Seeing me coming, he gave me a huge welcoming smile and greeted my somewhat unfair terse question “Are you busy with a customer or can you actually help me?” with a far more mature and friendly “Absolutely can help you!”
From there he not only immediately solved my problem (an out of stock TV) but gave me far more than I’d ever expected.
Best of all, this was completed quickly, efficiently and without any negotiating, bargaining, manipulation or cajoling on his part.
Romer, you really gave me a perfect shopping experience today. Thank you!