Kudos to you Elaine Scott of Chef’s Choice/EdgeCraft!
A few months ago my Chef’s Choice knife sharpener was making a funny sound. I had owned it for longer than I’ll to admit and hadn’t really used it. I had asked my husband to learn how to use it and sharpen our knives—this type of stuff tends to fall under his expertise.
Months later, it was still on his list. When we finally did try it, the rotors stopped turning and it made a sad death knell kind of sound.
The call to Edgecraft/Chef’s Choice was the start of the unbelievable journey into what a company’s customer service should be. “Just send it in!” No extensive warranty searches, no arguing until I finally got to the CEO’s office. No pain. Just a friendly, easy, intelligent customer service rep telling me to send it in.
Today I received a brand new one (they say in the letter it has been repaired but it looks completely new to me) and it worked perfectly.
Sure I had to pay for postage. But $8 seems a small fee to have such a simple satisfying repair experience AND a perfectly working knife sharpener. Kudos to you Chef’s Choice and Elaine Scott!